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International
Healthcare Fundamentals
国际医疗基础
Bilingual
Seminar and Workshop Taught in Chinese and English
中文-英语双语讲座与实践工作室
Taught by Dr.
Kenneth Lee. Click here for Kenneth's profile.
As there are
more and more foreign invested and joint venture healthcare facilities
opening in Shanghai, as well as Chinese SOE hospitals’ Foreigner/VIP
units, there is a growing demand for international healthcare service
standard training for Chinese healthcare staff. This course is
practical, hands-on seminar and workshop designed for both expatriate
and local Chinese healthcare professionals interested in possessing the
fundamental knowledge and skills to have a more successful healthcare
career in China. The small class size of 12 - 15 participants allows for
maximum individual attention from the instructor during workshops. At
the end of the ten weeks, you will be well versed in the fundamentals
of:
随着越来越多的外国投资和中外合资医疗服务企业在上海开放，中国国营医院纷纷设立外国人/贵宾诊疗服务，对中国医疗员工进行国际标准医疗服务培训的需求也日益增加。本课程结合互动演讲和实践，无论您是外籍医疗专业人员或是中国医疗专家，如果您希望拥有医疗基础知识与技能，以便能在中国拥有成功的医疗事业，这门课程就是为您度身定制的。每个班级由12到15人的小班组成，这样使您在实践中能获得最大化的导师单独指导。在十周的课程结束后，您将会对以下医疗基础知识和技能非常熟悉：
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Healthcare service philosophy and
the international medical standard
医疗服务哲学和国际医疗标准
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Healthcare practice environments and teamwork
医疗实践环境和团队合作
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Healthcare payment systems
医疗费用支付系统
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Cross-cultural competency issues
跨文化工作能力涉及的问题
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Effective healthcare
communication, negotiation, and customer satisfaction skills
有效的医疗沟通、协商和顾客满意技能
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Evidence-based healthcare
询证医疗
Curriculum Table of Contents
Week 1 Understanding the International Healthcare
Service Industry
Week 2 Understanding the International Healthcare
Standard
Week 3 Working in An International Healthcare
Ambulatory Office
Week 4 Appreciating the International Cultural
Differences
Week 5 Active Listening & Communication Skills
Week 6 Service Recovery (Resolving Failed
Service) & Handling Difficult
Patients/Clients/Customers/Members
Week 7 Working with International Health
Insurance Companies
Week 8 How to Negotiate successfully with
Internal & External Customers
Week 9 Evidence-Based Healthcare
Week 10 Healthcare Teamwork
课程内容设置
第一周 理解国际医疗服务行业
第二周 理解国际医疗标准
第三周 在国际医疗诊所工作
第四周 认识不同国际文化的差异
第五周 积极聆听和沟通技巧
第六周 服务过失补救以及照顾高需求的病人/客户/顾客/员工
第七周 与国际医疗保险公司合作
第八周 如何成功地与内部和外部顾客协商
第九周 询证医疗
第十周 医疗团队合作
The knowledge and skills acquired during this course will enhance your
ability to contribute to the success of your organization and qualify
you for the higher-level positions in the industry.
在本课程中所获得的知识和技能将会增强您为自己医疗机构的成功作贡献的能力，您也将在医疗行业中脱颖而出，胜任更高一级的职位。
Course Title:
Healthcare
Tuition Fee: RMB 3200
Winter Session:
February 21st to April 26th
Section A:
Thursday mornings (10:00 AM -
12:30 PM)
Registration Closed
10 weeks from February 21st to April 24th (Course Code: HC103)
Location: ELC Learning Annex
Section B:
Thursday afternoons (1:00 PM -
3:30 PM)
Registration Closed
10 weeks from February 21st to April 24th (Course Code: HC104)
Location: ELC Learning Annex
Section C:
Saturday mornings (10:00 AM -
12:30 PM) Registration Closed
10 weeks from February 23rd to April 26th (Course Code: HC105)
Location: ELC Learning Annex
Fall Session:
October 9th to December 13th
Section E:
Thursday mornings (10:00 AM -
12:30 PM)
10 weeks from October 9th to December 11th (Course Code: HC107)
Location: ELC Learning Annex
Section F:
Thursday afternoons (1:00 PM -
3:30 PM)
10 weeks from October 9th to December 11th (Course Code: HC108)
Location: ELC Learning Annex
Section G:
Saturday mornings (10:00 AM -
12:30 PM)
10 weeks from October 11th to December 13th (Course Code: HC109)
Location: ELC Learning Annex
CLICK HERE TO REGISTER FOR THIS COURSE
Registration Procedure:
Please register
online first to reserve your place. You will then receive a
confirmation email with further details Next, payment must be made on site at the ELC
Learning Annex during the payment dates shown below (you can come in
person or send someone).
Tuition payment for the Fall Session will take place on Saturday and Sunday,
September 20th and 21st, at the ELC Learning Annex between 10:00 a.m.
and 1:00 p.m..
Click here for map.
Please note: classes
are kept small for the students' benefit (generally between 6 and 12
people). Register early to reserve your place. Payment must be received on
time to complete your enrollment and maintain your reservation in the class(es) for which you have registered.
(Any course that does not meet sufficient enrollment may be cancelled and
a full refund provided upon presentation of your original receipt.)
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