International Healthcare Fundamentals
国际医疗基础
Bilingual Seminar and Workshop Taught in Chinese and English
中文-英语双语讲座与实践工作室
Taught by Dr. Kenneth Lee.  Click here for Kenneth's profile.

As there are more and more foreign invested and joint venture healthcare facilities opening in Shanghai, as well as Chinese SOE hospitals' Foreigner/VIP units, there is a growing demand for international healthcare service standard training for Chinese healthcare staff.  This course is practical, hands-on seminar and workshop designed for both expatriate and local Chinese healthcare professionals interested in possessing the fundamental knowledge and skills to have a more successful healthcare career in China.  The small class size of 12 - 15 participants allows for maximum individual attention from the instructor during workshops.  At the end of the ten weeks, you will be well versed in the fundamentals of:

随着越来越多的外国投资和中外合资医疗服务企业在上海开放，中国国营医院纷纷设立外国人/贵宾诊疗服务，对中国医疗员工进行国际标准医疗服务培训的需求也 日益增加。本课程结合互动演讲和实践，无论您是外籍医疗专业人员或是中国医疗专家，如果您希望拥有医疗基础知识与技能，以便能在中国拥有成功的医疗事业，这门课程就是为您度身定制的。每个班级由12到15人的小班组成，这样使您在实践中能获得最大化的导师单独指导。在十周的课程结束后，您将会对以下医疗基础知识和技能非常熟悉：

• Healthcare service philosophy and the international medical standard
  医疗服务哲学和国际医疗标准

• Healthcare practice environments and teamwork
  医疗实践环境和团队合作

• Healthcare payment systems
  医疗费用支付系统

• Cross-cultural competency issues
  跨文化工作能力涉及的问题

• Effective healthcare communication, negotiation, and customer satisfaction skills
  有效的医疗沟通、协商和顾客满意技能

• Evidence-based healthcare
  询证医疗

Curriculum Table of Contents

课程内容设置

第一周 理解国际医疗服务行业
第二周 理解国际医疗标准
第三周 在国际医疗诊所工作
第四周 认识不同国际文化的差异
第五周 积极聆听和沟通技巧
第六周 服务过失补救以及照顾高需求的病人/客户/顾客/员工
第七周 与国际医疗保险公司合作
第八周 如何成功地与内部和外部顾客协商
第九周 询证医疗
第十周 医疗团队合作

The knowledge and skills acquired during this course will enhance your ability to contribute to the success of your organization and qualify you for the higher-level positions in the industry.

在本课程中所获得的知识和技能将会增强您为自己医疗机构的成功作贡献的能力，您也将在医疗行业中脱颖而出，胜任更高一级的职位。

Course Title: Healthcare
Tuition Fee: RMB 3200

Spring Session 2012: March 8th to May 12th

Section A: Thursday mornings (10:00 AM - 12:30 PM)
10 weeks from March 8th to May 10th (Course Code: HC103)
Location: ELC Learning Center

Section B: Thursday afternoons (1:00 PM - 3:30 PM)
10 weeks from March 8th to May 10th (Course Code: HC104)
Location: ELC Learning Center

Section C: Thursday evenings (6:30 PM - 9:00 PM)
10 weeks from March 8th to May 10th (Course Code: HC105)
Location: ELC Learning Center

Section D: Saturday mornings (10:00 AM - 12:30 PM)
10 weeks from March 10th to May 12th (Course Code: HC106)
Location: ELC Learning Center

CLICK HERE TO REGISTER FOR THIS COURSE

Registration Procedure:
Please register online first to reserve your place.  You will then receive a confirmation email with further details.  Next, payment must be made on site at the ELC Learning Center during the payment dates shown below (you can come in person or send someone).

Tuition payment for the Spring Session 2012 will take place from 11:00 AM to 4:00 PM, from Monday, February 20th through Monday, February 27th, 2012.  Payments will be received in the Registration Office at the ELC Learning Center.  Click here for map.

Please note: classes are kept small for the students' benefit (generally between 8 and 12 people).  Register early to reserve your place.  Payment must be received on time to complete your enrollment and maintain your reservation in the class(es) for which you have registered.  (Any course that does not meet sufficient enrollment may be cancelled and a full refund provided upon presentation of your original receipt.)