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Jeffrey Clarke
High-Performance
Training and Learning
During
the past eight years Jeffrey Clarke has trained more than 600 Chinese
managers and employees. He has experienced first-hand what works and
what doesn’t in the areas of management, training, motivation and
performance.
After 25 years of hospitality management experience in the United
States, Clarke was brought to Shanghai in 1997 to open and operate the
Shanghai American Club. He was faced with the challenge of opening the
first international private club in Shanghai since 1937. His pre-opening
programs provided the local staff with the skills and confidence they
needed to deliver 5-star service to the club’s exclusive membership.
Clarke’s next assignment was to open and manage the Shanghai Racquet
Club and Apartments. He trained and groomed local staff to provide high
quality Western-style services for the community’s Western expatriates
and their families. Today SRC is perhaps the most successful expatriate
community in Shanghai.
In 2003 Clarke opened his own consulting company, Quality Leisure China,
which provides a variety of services to real estate developers, club
operators, and others in Shanghai and throughout China. High-performance
training is at the core of his consulting services, and it is the part
which Jeffrey enjoys the most.
Jeffrey lives in Shanghai with his wife Jiang Yi, a Shanghai native.
Click here for course description.
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